Terms of Service

SECTION 01

Who May Use the Services

You must be at least 16 (or the minimum age of digital consent where you live) to use the App, and at least 18 and able to form a binding contract to place an order. If you are using the Services for an organization, you represent that you are authorized to bind it to these Terms.

SECTION 02

The Short Version

The essentials at a glance. The rest of this document is the long version, and it controls where the two differ.

What you're buying

A Vexo Band. The price, finish, size and delivery terms are the ones shown at checkout when you order.

Refunds

Your order is fully refundable at any time until your Band ships. Email us and we return the full amount to your original payment method.

Returns

30-day returns. Return your Band within 30 days of delivery, even if you've opened and worn it, for a full refund. We cover return shipping.

Where we ship

Worldwide. We ship to every destination available at checkout.

Delivery

Band orders ship starting January 30, 2027. If that date changes, we will email you and you can cancel for a full refund.

Your data

Yours. How we handle it is governed by the Privacy Policy, not by this document.

Developers

Access to wearer data is scoped, consented to by the wearer, and revocable by them at any time. Build accordingly.

SECTION 03

Vexo Can Make Mistakes

Vexo is an AI assistant. It can mishear, misremember or get things wrong. Check anything important before relying on it.

Do not use Vexo for medical, legal, financial or emergency decisions, or in place of professional advice. If you think you are having an emergency, call your local emergency number.

SECTION 04

Your Account

Some features require an account. You are responsible for the accuracy of what you tell us, for keeping your credentials secure, and for activity under your account. Tell us promptly at support@vexoai.com if you believe your account has been compromised.

SECTION 05

Orders, Price and Payment

The price, finish, size and delivery terms shown at checkout at the time you order are the terms of your order. If your ship date changes, we will tell you by email and you may cancel for a full refund.

• You are charged when you order, not when the Band ships.
• Payments are processed by Stripe. We never receive or store your full card details, and your use of Stripe's hosted checkout is also subject to Stripe's own terms.
• Prices are in US dollars and exclude any taxes, customs duties or import fees, which are your responsibility unless stated otherwise at checkout.
• We may correct obvious pricing or listing errors, and may cancel and fully refund an affected order.
• Orders are subject to acceptance. We may decline or cancel an order (for example where we suspect fraud, resale, or that we cannot lawfully ship to you) and will refund it in full.

SECTION 06

Cancellation and Refunds

Your order is fully refundable at any time before your Band ships, for any reason or none. Email support@vexoai.com and we will refund the full amount to your original payment method.

Refunds are issued to the original payment method and typically settle within 5 to 10 business days, depending on your bank.

30-day returns. Within 30 days of delivery, you may return your Band for a full refund of the purchase price, even if you have opened and worn it. The Band must be in working condition and undamaged, and returned with its charger. To start a return, email support@vexoai.com with your order number and we will send you a prepaid return label. We cover return shipping. We issue the refund to your original payment method within 10 business days of receiving the Band. We may reduce the refund if the Band is damaged or the charger is missing.

Vexo Band is also covered by a 1-year limited warranty against defects in materials and workmanship from the date of delivery; email us and we will repair or replace it. This return policy and warranty are in addition to your statutory rights, which these Terms do not limit.

We may cancel an order and refund you in full if we discontinue the product, cannot fulfil your order, or cannot ship to your location. If we do, that refund is our entire liability for the cancelled order.

SECTION 07

Where We Ship, Sizing and Delays

We ship worldwide. We accept orders to every shipping destination available at checkout. If we cannot fulfil your order, we will contact you and refund your order in full; we will not hold your money for a delivery we cannot make.

Band orders ship starting January 30, 2027, including orders placed under an earlier estimate. If that date changes, we will email you and you may cancel for a full refund. Separate offers, including the YC edition, retain the delivery terms shown at their checkout.

Where a sizing kit is offered, it ships before your Band, and your Band goes into production once you confirm your fit. Delay in confirming your size delays your Band. You are responsible for giving us a correct, complete shipping address and for telling us if it changes before shipment.

Delivery dates are estimates, not guarantees. We will keep you informed of any delivery delay, and you may cancel for a full refund at any time before shipment. Risk of loss passes to you on delivery to the carrier; title passes when we receive payment in full.

SECTION 08

The App, and Your Licence to Use It

We grant you a personal, non-exclusive, non-transferable, revocable licence to use the App and the Band's software for your own non-commercial use with a Band you lawfully own. You may not copy, modify, reverse-engineer, decompile, resell or sublicense the software, or remove any proprietary notices, except where that restriction is unenforceable under applicable law.

The Band and App receive updates, some of which install automatically and are needed to keep working safely. Features may change or be withdrawn over time. Where you obtain the App through the Apple App Store, Apple's terms also apply; Apple is not a party to these Terms and has no obligation to support the App.

SECTION 09

Developer Platform and Marketplace

If you build on Vexo, you additionally agree to the following. Access to wearer data is granted through scoped OAuth 2.1 tokens that the wearer approves scope by scope and may revoke at any time.

• Request the minimum. Declare only the scopes your integration actually uses. Do not request, infer or retain data beyond them.
• Honour revocation. When a wearer withdraws a grant, stop using the data and delete it, except where law requires you to keep it.
• Protect credentials. Client secrets and tokens are yours to secure. You are responsible for everything done with them.
• No resale or advertising. Do not sell wearer data, use it for advertising or profiling, or use it to train models without the wearer's separate, explicit consent. Google user data must never be used to develop, improve, or train generalized AI or machine-learning models, and remains subject to Google's Limited Use requirements.
• Be accurate. Your listing, manifest, retention statement and privacy disclosures must describe what your integration really does. Changing scopes or retention triggers re-review and re-consent.
• No medical claims. Do not present Vexo data as diagnostic, clinical or medically validated.

We may apply rate limits, review submissions, and suspend or remove an integration or developer account that breaks these rules, puts wearers at risk, or degrades the platform. The platform is offered as-is and may change; we will make reasonable efforts to give notice of breaking changes, but we do not guarantee backwards compatibility.

SECTION 10

Acceptable Use

Do not use the Services to break the law or someone else's rights. In particular, do not:

• Record, monitor or track another person without their knowledge and consent, or use the Band's microphone where recording is unlawful.
• Create, facilitate, or distribute non-consensual intimate imagery, including AI-generated non-consensual intimate imagery. Vexo's Google integrations are for productivity features, not for generating intimate imagery.
• Access another person's data or account, or attempt to defeat authentication, scope boundaries or rate limits.
• Probe, scan, overload or interfere with the Services or the infrastructure behind them.
• Scrape the Services, or use automated means to extract data, other than through our documented APIs.
• Resell, rent or commercially redistribute the Band or the Services without our written permission.
• Misrepresent your identity or your affiliation with Vexo.

SECTION 11

Your Data, and Ours

Your voice notes and transcripts are yours. You grant us only the licence we need to operate the Services for you, to store, process, transmit and display your content at your direction. How we collect and handle information is governed by the Privacy Policy, which is incorporated into these Terms.

Everything else (the Band's design, the software, the Site, our documentation, the Vexo name and logo) is owned by us or our licensors and protected by intellectual property law. These Terms give you no rights in it beyond the licence in Section 08. If you send us feedback or suggestions, we may use them freely and without obligation to you.

SECTION 12

Disclaimers and Limitation of Liability

To the fullest extent permitted by law, the Services are provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy of measurements, and uninterrupted or error-free operation. Some jurisdictions do not allow certain exclusions, so parts of this may not apply to you, and nothing here limits rights you have under mandatory consumer law.

To the fullest extent permitted by law, Vexo will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost data, or loss of goodwill, arising out of or relating to the Services, even if we were advised of the possibility. Our total liability for any claim relating to the Services is limited to the greater of (a) the amount you paid us in the 12 months before the claim, or (b) one hundred US dollars (US$100).

You agree to indemnify and hold harmless Vexo and its officers, employees and agents from claims, damages and reasonable legal costs arising from your misuse of the Services, your breach of these Terms, or your violation of the law or of another person's rights.

SECTION 13

Disputes, Arbitration and Class Waiver

Please read this section carefully. It affects your legal rights, including your right to sue in court and to participate in a class action.

Talk to us first. Most problems can be solved by email. Before starting a formal proceeding, send a written description of the dispute and the relief you want to support@vexoai.com, and give us 30 days to resolve it.

Binding individual arbitration. If we cannot resolve it, you and Vexo agree that any dispute arising out of or relating to these Terms or the Services will be settled by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, in English. Judgment on the award may be entered in any court of competent jurisdiction.

Class action and jury waiver. You and Vexo each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding, and each waive any right to a jury trial.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect intellectual property or stop unauthorized access.

How to opt out. You may reject this arbitration agreement by emailing support@vexoai.com with the subject line "Arbitration Opt-Out", together with your name and the email on your account, within 30 days of first accepting these Terms. Opting out affects nothing else in these Terms and will not affect your account.

SECTION 14

Governing Law

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. Where a dispute is not subject to arbitration under Section 13, you and Vexo submit to the exclusive jurisdiction of the state and federal courts located in Delaware. If you are a consumer resident in the EEA or UK, you keep the protection of the mandatory laws of your country of residence and may bring proceedings there.

SECTION 15

Suspension, Termination and Changes

You may stop using the Services and close your account at any time. We may suspend or terminate access if you materially breach these Terms, if we are required to by law, or if continuing would create a security or legal risk, and where it is reasonable to do so, we will tell you first. Sections that by their nature should survive termination do survive it, including ownership, disclaimers, liability limits, indemnity, arbitration and governing law.

We may update these Terms. For material changes we will give notice through the App, the Site or by email before they take effect, and we will update the "Last updated" date above. Continuing to use the Services after a change takes effect means you accept the revised Terms. Changes do not apply retroactively to a dispute already notified under Section 13.

SECTION 16

General

• Entire agreement. These Terms and the Privacy Policy are the whole agreement between you and Vexo about the Services.
• Severability. If a provision is unenforceable, the rest stays in force.
• No waiver. Not enforcing a provision once does not waive it.
• Assignment. You may not assign these Terms without our consent; we may assign them in a merger, acquisition or sale of assets.
• Force majeure. Neither party is liable for delay caused by events beyond its reasonable control.
• Notices. We may reach you at the email on your account; reach us at the address below.

SECTION 17

Contact Us

Questions about these Terms, an order, or anything else:

Vexo: orders and support support@vexoai.com · legal notices support@vexoai.com